Acceptable Use Policy

This Acceptable Use Policy ("AUP") establishes the rules and guidelines for using the Honey Bel Hair website, booking platform, mobile application, and digital services. This policy applies to all users, including clients, visitors, and third parties who access or interact with our digital platforms. By using our website or services, you agree to comply with this AUP. This policy is designed to protect our users, staff, business, and the integrity of our digital platforms. Violation of this policy may result in suspension or termination of access, cancellation of bookings, and where appropriate, legal action. This policy supplements but does not replace our Website Terms & Conditions and Service Terms.

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others. Acceptable use includes: booking and managing appointments; browsing our service offerings and pricing; reading reviews and testimonials; contacting us with legitimate inquiries; sharing our content through provided social sharing tools; submitting genuine feedback and reviews; and using our coupon and promotional offers as intended. You must provide accurate, truthful information when filling out forms, booking appointments, or creating accounts. You are responsible for all activities conducted under your account or booking.

The following activities are strictly prohibited on our website and platforms: (1) Harassment and Abuse — using our platforms to harass, threaten, intimidate, or abuse our staff, other clients, or any individual, including through messages, reviews, or any form of communication.

1. 1Fraud and Misrepresentation — making fraudulent or false bookings, using someone else's identity or payment information, or misrepresenting yourself.
2. 2Illegal Activities — using our platform for any activity that violates local, state, federal, or international laws.
3. 3Security Violations — attempting to gain unauthorized access to our website, servers, databases, or any systems; introducing viruses, malware, or harmful code; scanning or probing our systems for vulnerabilities; or interfering with the proper functioning of our website.
4. 4Content Abuse — posting or transmitting defamatory, obscene, hateful, discriminatory, or otherwise offensive content through reviews, messages, or any interactive feature.
5. 5Scraping and Automation — using bots, scrapers, or automated tools to extract data, make bulk bookings, or disrupt normal platform operations.
6. 6Intellectual Property Violations — reproducing, copying, distributing, or exploiting our content, images, branding, or designs without authorization.
7. 7Spam and Unsolicited Communications — sending unsolicited messages, promotions, or advertisements through our platforms.
8. 8Disruption of Service — any activity that disrupts, overloads, or impairs our servers, networks, or the user experience of others.
9. 9Circumvention of Restrictions — attempting to bypass any security, access, or usage restrictions we have implemented.

If our website allows you to post reviews, comments, or other content, you are solely responsible for the content you submit. You agree that any content you post: is accurate and truthful to the best of your knowledge; does not violate any third-party rights, including copyright, trademark, or privacy rights; does not contain defamatory, offensive, threatening, or discriminatory material; does not contain confidential or proprietary information; and does not promote illegal activities or products. We reserve the right to review, edit, or remove any user-generated content that violates this policy, is objectionable, or is otherwise inappropriate. We are not liable for the content posted by users and do not endorse or verify the accuracy of user-submitted content.

You are responsible for maintaining the confidentiality of any account credentials, booking confirmations, and personal information associated with your use of our platforms. You must not share your account access with others or allow unauthorized individuals to use your account. You are responsible for all bookings made under your name and contact information, including any deposits or charges. If you become aware of any unauthorized use of your account or any security breach, you must notify us immediately at admin@honeybelhair.co. We are not liable for any losses arising from unauthorized use of your account unless the breach was caused by our negligence.

The following booking-related activities are prohibited: making multiple simultaneous bookings with no intention of attending (booking hoarding); repeatedly booking and cancelling appointments to hold preferred time slots; using false or disposable contact information to make bookings; booking under someone else's name without their authorization; creating multiple accounts to circumvent deposit requirements or cancellation penalties; and exploiting system vulnerabilities to manipulate pricing or availability. Honey Bel Hair reserves the right to cancel any booking that we believe violates this policy, refuse future bookings from users who engage in booking abuse, and retain deposits as compensation for lost appointment availability.

We value genuine feedback from our clients and encourage honest reviews. To maintain the integrity of our review system: reviews must be based on your actual experience with our services; you must not post fake, paid, or incentivized reviews; you must not post reviews intended to damage our reputation maliciously or for competitive advantage; you must not post the same review multiple times or across multiple platforms in a coordinated campaign; and you must not include personal information about our staff or other clients in your reviews. We reserve the right to report fake or malicious reviews to the relevant platform and request their removal. We also reserve the right to respond to reviews publicly to provide our perspective or correct factual inaccuracies.

All content on our website — including text, images, graphics, logos, designs, service descriptions, and software — is the property of Honey Bel Hair or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not: copy, reproduce, or distribute our content without written permission; use our branding, logos, or images for commercial purposes; create derivative works based on our content; scrape or extract data from our website; or frame or embed our content on other websites without authorization. Limited, non-commercial sharing of our content through provided social sharing tools is permitted. If you believe your intellectual property rights have been violated by content on our site, please contact us at admin@honeybelhair.co.

Violations of this Acceptable Use Policy may result in one or more of the following actions at our discretion: (1) Warning — a formal notice requesting that you cease the prohibited activity.

1. 1Content Removal — deletion of offending reviews, comments, or other user-generated content.
2. 2Booking Cancellation — cancellation of existing bookings, with potential forfeiture of deposits.
3. 3Account Suspension — temporary suspension of your ability to book appointments or access features.
4. 4Account Termination — permanent ban from using our platforms and services.
5. 5Deposit Forfeiture — loss of deposits as compensation for violation-related damages.
6. 6Legal Action — referral to law enforcement or civil legal action where the violation involves fraud, harassment, theft of intellectual property, or other illegal conduct.

The severity of the response will correspond to the nature and frequency of the violation. We reserve the right to take immediate action without prior notice for serious violations.

If you become aware of any violation of this Acceptable Use Policy, please report it to us promptly. Reports can be made by: Email: admin@honeybelhair.co; Phone: (945) 300-4568. Please include as much detail as possible, including the nature of the violation, the user or content involved, and any supporting evidence. We will investigate all reports and take appropriate action. We protect the identity of those who report violations in good faith to the extent permitted by law. Retaliation against anyone who reports a violation in good faith is itself a violation of this policy.

We may update this Acceptable Use Policy at any time to reflect changes in our platforms, legal requirements, or best practices. Updates will be posted on this page with a revised "Last updated" date. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions about this Acceptable Use Policy, wish to report a violation, or need clarification on any provision, contact us: Email: admin@honeybelhair.co; Phone: (945) 300-4568; Mail: Honey Bel Hair, Fort Worth, TX.