Refund Policy

This Refund Policy outlines the terms and conditions for refunds, deposits, cancellations, and rescheduling at Honey Bel Hair. We strive to provide exceptional braiding and styling services and want you to be completely satisfied with your experience. This policy is designed to be fair and transparent for both our clients and our stylists. By booking an appointment with us, you acknowledge and agree to the terms set forth in this policy. This policy is separate from and in addition to our Service Terms & Conditions and Payment Terms.

A deposit is required to secure certain appointments, particularly for services that require significant time or materials. Deposit amounts vary by service type and will be clearly communicated at the time of booking. The deposit is applied toward your total service cost and is deducted from your final bill. Deposits can be paid via credit card, debit card, or through our online booking platform. Deposits are non-refundable except in cases where Honey Bel Hair cancels the appointment or as otherwise stated in this policy. If you need to reschedule, your deposit may be transferred to a new appointment date if you provide at least 24 hours notice (see Rescheduling section).

We understand that plans can change. Our cancellation policy is as follows: (1) Cancellations made 48 hours or more before the appointment — deposit is fully transferable to a rescheduled appointment within 30 days.

1. 1Cancellations made 24–48 hours before the appointment — 50% of the deposit is transferable to a rescheduled appointment.
2. 2Cancellations made less than 24 hours before the appointment — deposit is forfeited in full.
3. 3Same-day cancellations — deposit is forfeited and a new deposit may be required for future bookings.

To cancel an appointment, contact us by phone at (945) 300-4568 or email at admin@honeybelhair.co as early as possible. Cancellations are only confirmed when acknowledged by our staff.

If you need to reschedule your appointment, please contact us as soon as possible. Rescheduling is subject to availability.

1. 1Rescheduling with 48+ hours notice — deposit transfers in full to the new appointment.
2. 2Rescheduling with 24–48 hours notice — 50% of deposit transfers to the new appointment.
3. 3Rescheduling with less than 24 hours notice — treated as a cancellation; deposit is forfeited and a new deposit may be required.
4. 4Rescheduled appointments must be booked within 30 days of the original appointment date, or the deposit transfer expires.

If you reschedule more than once, Honey Bel Hair reserves the right to require a new deposit. If Honey Bel Hair needs to reschedule your appointment due to staff availability or unforeseen circumstances, your deposit will transfer in full and we will offer you priority scheduling.

A no-show is defined as failing to arrive for your scheduled appointment without prior notice. Clients who do not show up for their appointment will: forfeit their deposit in full; be required to pay a new deposit for all future bookings; and may be limited to booking same-day appointments only at our discretion. If you are running late, please call us at (945) 300-4568. Arrivals more than 15 minutes late may be treated as a no-show if we cannot accommodate the shortened service time. Repeated no-shows (two or more) may result in a requirement to prepay in full for all future services.

Your satisfaction is our priority. If you are not satisfied with your service, the following applies: (1) Contact us within 48 hours of your appointment to report any concerns.

1. 1We will assess the situation and may offer one or more of the following remedies at our discretion: a complimentary correction or adjustment service; a partial refund; a full refund in exceptional cases; or a credit toward a future service.
2. 2Refund eligibility depends on the nature of the concern, whether aftercare instructions were followed, and the condition of the hair at the time of the service.
3. 3Refunds will be issued to the original payment method within 7–10 business days.
4. 4Services that were completed as described and booked are generally not eligible for refunds unless there is a verifiable quality issue.
5. 5Custom or special-request styles are non-refundable once the service has been completed.

The following are non-refundable: deposits forfeited due to late cancellation or no-show; services that have been completed as booked and described; gift cards or store credit (though unused balances remain valid); rush or expedited service fees; travel fees for mobile services; and hair extensions or pre-ordered materials that have been opened or used. Refunds will not be issued for dissatisfaction based on factors outside our control, such as natural hair texture changes, scalp conditions that were not disclosed, or results that differ from expectations due to hair type limitations.

To request a refund, follow these steps: (1) Contact us within 48 hours of your appointment by phone at (945) 300-4568 or email at admin@honeybelhair.co.

1. 1Provide your full name, appointment date and time, service received, and a detailed description of the issue.
2. 2If possible, include photos of the concern.
3. 3Our management team will review your request within 3 business days.
4. 4If approved, refunds are processed to the original payment method within 7–10 business days.
5. 5You will receive an email confirmation when the refund has been processed.
6. 6If your refund request is denied, we will provide a written explanation and may offer an alternative resolution such as a complimentary correction service.

Gift cards and store credits are non-refundable but do not expire. They can be used toward any service or product offered by Honey Bel Hair. If a service booked with a gift card is cancelled by Honey Bel Hair, the gift card credit will be restored in full. If a client cancels a service booked with a gift card, the standard cancellation policy applies, and any forfeited deposit will be deducted from the gift card balance. Lost or stolen gift cards cannot be replaced.

We take payment disputes seriously. If you believe a charge is incorrect, please contact us first at admin@honeybelhair.co before initiating a chargeback with your bank or credit card company. We will work with you to resolve the issue promptly. Initiating a chargeback without first contacting us may result in suspension of booking privileges. If a chargeback is initiated and found to be fraudulent or without merit, Honey Bel Hair reserves the right to pursue recovery of the disputed amount plus any associated fees.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Changes do not apply retroactively to services already rendered or deposits already paid. We encourage you to review this policy before each booking.

For any questions about this Refund Policy or to request a refund, contact us: Email: admin@honeybelhair.co; Phone: (945) 300-4568; Mail: Honey Bel Hair, Fort Worth, TX.